Terms Of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a binding agreement between Polapine Digital (“Agency”, “we”, “us”, or “our”) and you (“Client”). By accessing and using our services, you agree to be bound by these Terms. If you disagree with any of these Terms, please do not use our services.

2. Services Provided

Polapine Digital provides a range of Facebook digital marketing services, including but not limited to:

  • Campaign strategy and development: We create tailored Facebook ad campaigns to achieve your specific goals, whether it’s brand awareness, lead generation, or website traffic.
  • Ad creative design: We design eye-catching ad visuals and compelling copy that resonate with your target audience.
  • Campaign management and optimization: We monitor your campaigns, analyze data, and make adjustments to improve their performance over time.
  • Reporting and insights: We provide you with regular reports and insights into how your campaigns are performing, helping you understand your return on investment.
  • A/B testing and experimentation: We test different ad variations and targeting options to identify the most effective approach for your audience.

Please note that the specific services provided will be defined in the individual agreement or proposal between Agency and Client.

3. No Guarantees or Refunds

Polapine Digital provides its services on an “as-is” and “as-available” basis. We do not offer any guarantees of success or specific results of any campaign. The effectiveness of any campaign depends on various factors beyond our control, such as audience targeting, market conditions, and platform algorithms.

Therefore, Polapine Digital does not offer any refunds or money-back guarantees. Once payment is made for services, there will be no refunds issued under any circumstance.

4. Payment & Fees

Client agrees to pay Agency the fees outlined in the individual agreement or proposal. Payment terms will be specified in the agreement and may include advance payment for services.

5. Intellectual Property

All intellectual property rights, including but not limited to copyrights, trademarks, and trade secrets, in and to the Agency’s services, deliverables, and reports remain the sole and exclusive property of Polapine Digital. Client is granted a non-exclusive, non-transferable license to use the deliverables solely for the purpose of promoting its business.

6. Confidentiality

Both parties agree to keep confidential all non-public information received from the other party in connection with these Terms. This obligation shall not apply to information that is:

  • Already known to the receiving party before disclosure;
  • Publicly known or becomes publicly known through no fault of the receiving party;
  • Independently developed by the receiving party without use of the disclosing party’s confidential information; or
  • Lawfully disclosed pursuant to a court order or other legal process.

7. Term and Termination

These Terms will remain in effect until terminated by either party. Client may terminate these Terms by providing written notice to Agency. Polapine Digital may terminate these Terms at any time if Client breaches any of these Terms or fails to make timely payment.

8. Limitation of Liability

Polapine Digital shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to these Terms or the services provided hereunder. Agency’s total liability under these Terms shall not exceed the amount of fees paid by Client for the services.

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Dhaka, Bangladesh. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration in accordance with the rules of the Bangladesh International Arbitration Centre (BIAC). The arbitration shall be conducted in Dhaka, Bangladesh and shall be conducted in the English language.

10. Entire Agreement

These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

11. Amendments

Polapine Digital reserves the right to amend these Terms at any time by posting the amended Terms on its website and sending notification to Client via email. Your continued use of our services after the posting of amended Terms constitutes your acceptance of the amended Terms.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

13. Waiver

No waiver of any breach of any provision of these Terms shall constitute a waiver of any other provision or any subsequent breach.

14. Notices

All notices and other communications hereunder shall be in writing and shall be deemed to have been duly given when delivered personally, sent by certified or registered mail, postage prepaid, return receipt requested, sent.